Sohair's CV
Profile summary
Experienced Senior Customer Service Specialist with 12 years of expertise in front office operations and patient coordination across 4 organizations. Defined service standards and managed insurance registration, billing, and scheduling to maintain operational flow. Possesses extensive GCC experience and cross-cultural communication skills. Committed to delivering consistent service quality and maintaining accurate administrative records within high-volume environments.
Career highlights
Patient Coordination: Managed insurance registration, billing, and appointment scheduling across 4 medical facilities to maintain clinic flow and support patient intake operations.
Customer Service Operations: Executed client instructions and insurance card registrations while managing inbound and outbound telephone interactions to ensure service consistency across 4 roles.
Front Office Administration: Coordinated emergency code announcements, processed financial transactions, and maintained accurate records to support operational continuity within 4 distinct professional environments.
Key skills
Professional experience
Defined front-desk operations strategy at Azar Hotel, Cairo, steering guest services and administrative workflows. Managed end-to-end check-in and check-out procedures while coordinating cross-departmental communication to maintain service standards.
- Managed guest check-in and check-out procedures to ensure efficient arrival and departure experiences.
- Handled room reservations, cancellations, and booking inquiries via telephone and in-person interactions.
- Processed payments, issued invoices, and maintained accurate guest records within the hotel system.
- Coordinated with housekeeping and maintenance teams to address guest requests and resolve complaints.
- Provided information regarding hotel services, facilities, and local attractions to guests.
Steered client engagement operations at Cleveland Clinic Abu Dhabi, managing high-volume communication channels and administrative workflows. Oversaw patient intake processes, emergency protocol announcements, and service quality standards to ensure alignment with departmental requirements.
- Managed inbound and outbound telephone interactions, providing account information and procedural guidance while maintaining service consistency.
- Executed client instructions and insurance card registrations within established quality and quantity standards.
- Coordinated emergency code announcements and resolved section-specific issues to support operational continuity.
Managed front-office operations at Delma Medical Center, Abu Dhabi, from 2016-11 to 2018-08. Facilitated patient intake, administrative scheduling, and communication workflows to ensure efficient service delivery for the facility.
- Registered insurance cards and processed financial transactions including receipts, refunds, and change for clients.
- Coordinated appointment calendars and scheduled meetings to maintain clinic flow.
- Managed incoming phone calls and sorted daily mail while providing information to patients.
Architected front-office operations at Oxford Medical Center in Abu Dhabi, managing patient intake and administrative workflows. Oversaw the full cycle of insurance registration, billing, and appointment scheduling to ensure consistent service delivery.
- Managed insurance registration, billing, and cashier functions for medical and cosmetic services.
- Coordinated appointment scheduling and client inquiries via telephone and in-person support.
- Processed incoming mail and deliveries to maintain organized facility operations.